Introduction
At Mitchell & Abbott Group, we are committed to maintaining the highest standards of integrity in our business. In the course of our business, it is necessary to collect, record, store, process, transmit, and otherwise handle personal information about individuals. We take these activities seriously and seek to provide fair, secure and appropriate methods for the handling of personal information. All such activities are intended to be consistent with both generally accepted privacy ethics and standard business practices.
If you have any questions or comments about Mitchell & Abbott Group's Privacy Policy, you can email groupbenefits@mitchellabbottgrp.com
We will obtain your consent
The purpose for which personal information is collected will be specified on or before the collection of the information, and any change of purpose will be communicated to you. This consent will be expressed in writing (by signing the forms on which the information is collected), given verbally, electronically, or through an authorized representative. In limited circumstances, consent can also be implied.
Consent to collect, use and disclose personal information can be withdrawn at any time, subject to legal and contractual restrictions and reasonable notice. However, without your consent, we may not be able to provide you with the products and services you requested.
Limit the collection, disclosure and retention of personal information
Collection
Only required information for the purpose(s) identified will be collected. In general, personal information is collected for the following purposes:
• to determine your eligibility for certain products and services;
• to set up and manage products and services you have requested;
• to verify your identity and protect against fraud;
• to understand your service requirements; and
• to comply with legal or regulatory requirements.
We may collect your personal information in writing or electronically. Personal information will generally be obtained directly from you. Personal information may also be obtained from other sources; however, you will be notified of such a possibility and be able to provide your consent by signing the application, claim or service forms.
Use and disclosure
Personal information will not be used or disclosed for purposes other than those specified to you, except:
• Where required by law;
• Where reasonably necessary, to determine eligibility for a benefit; or
• To protect the interests of Mitchell & Abbott Group and its clients against criminal activity, fraud, and material misrepresentation in connection with a contract.
Retention of records
We will keep personal information only as long as it is necessary, including for the purposes of updating the product or services or as required by law. When the personal information is no longer required, it will be destroyed using appropriate destruction methods preventing unauthorized parties from gaining access to the information during and after the process.
Safeguard information in our custody
We have developed and will maintain security procedures to safeguard personal information against loss, theft, copying, and unauthorized disclosure, use or modification. Access to personal information is restricted to employee and authorized service providers who need it to perform their work. We may use other companies to provide services on our behalf such as disaster recovery services, data processing and storage, printing, mail distribution, claim adjudication or account and policy administration. Mitchell & Abbott Group is not responsible for stolen information at any time.
Access to your files
You have the right to be informed of the nature and source of personal information that Mitchell & Abbott Group has on its records concerning you.
You also have the right to request the correction of inaccurate, incomplete or obsolete information in your file. If it is demonstrated to our satisfaction that the information held in our record is inaccurate or incomplete, we will make the necessary changes. Please make all requests for changes in writing to our customer service department to the attention of Angela Hannah.
Amending the Privacy Policy
We will review this Privacy Policy regularly to ensure that it continues to meet our obligations to you. We reserve the right to modify this Privacy Policy in our sole and absolute discretion without notice. To obtain the most current version of this Policy, visit this webpage any time.
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